Downtime Detected

Incident Report for Pirate Ship

Resolved

The ship is up and running again!

Posted Nov 29, 2023 - 11:40 MST

Update

UPS label purchases should work again.

Posted Nov 29, 2023 - 11:32 MST

Monitoring

We deployed a fix and are monitoring.

Posted Nov 29, 2023 - 11:24 MST

Identified

We're working on isolating the issue so our platform is not affected and USPS labels can be purchased as usually.

Posted Nov 29, 2023 - 11:15 MST

Investigating

UPS is having issues with their systems. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!

Posted Nov 29, 2023 - 11:13 MST

This incident affected: Pirate Ship App (ship.pirateship.com) and Shipment & Pickup Processing (UPS Shipments, Pickups and Delivery Estimates).