Background Worker down

Incident Report for Pirate Ship

Resolved

This incident has been resolved.

Posted Aug 05, 2026 - 06:56 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 05, 2026 - 06:51 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 05, 2026 - 06:45 MDT

Investigating

We're aware there's an issue and our team is currently investigating what's gone wrong. Background Processes are currently not running which means ecommerce orders won't sync and batches won't process. Individual Label processing should work (single labels).

Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!

Posted Aug 05, 2026 - 06:42 MDT

This incident affected: Pirate Ship App (ship.pirateship.com).